Welcome to Sundeis Cakes & Patisserie, the trading name of Sundeis Ltd. These Terms and Conditions apply to all orders placed with us, whether through our website, by email, by telephone, via social media, or in person. By placing an order with us through any channel, you confirm that you have read, understood and agree to these Terms and Conditions in full.

If you have any questions before placing an order, please contact us at info@sundeis.co.uk before proceeding.

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1. General

1.1. These Terms and Conditions govern all purchases of products and services from Sundeis Cakes & Patisserie, regardless of how the order is placed — including via our website, by email, by telephone, via social media, or following a consultation in person.

1.2. Where an order is placed outside of our website, these Terms and Conditions are incorporated by reference. By proceeding with a bespoke order, the customer confirms they have been provided with or directed to these Terms and Conditions and accepts them in full.

1.3. We reserve the right to update these Terms and Conditions at any time. The version in force at the time your order is confirmed will govern that order.

1.4.

Our minimum order values are as follows. These apply to all bespoke orders regardless of how the order is placed:

• Bespoke single-tier cakes: £180

• Bespoke two-tier and three-tier cakes: £650

• Table runner cakes: £400

• Corporate Event orders: £300 (minimum per order, excluding delivery)

• Sweet tables: £500 (minimum, excluding delivery and hire)

We reserve the right to decline orders below these thresholds. Minimum order values are reviewed annually and are subject to change.

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2. Orders

2.1. All orders are subject to acceptance and availability. We reserve the right to decline any order at our discretion.

2.2. For website orders, your order is confirmed when you receive a written email confirmation from us.

2.3. For bespoke orders placed outside the website — including wedding cakes, celebration cakes, corporate orders, table runner cakes, and any order agreed by email, telephone or social media — the order is confirmed when you receive a written confirmation from us AND the required retainer payment has been received and cleared. No bespoke order is secured until both conditions are met.

2.4. The retainer must be paid within 7 days of the booking confirmation or invoice being sent. If payment is not received within 7 days, the date will be released and may be offered to another client without further notice. We cannot hold dates open without a paid retainer under any circumstances. Once the 7-day window has passed without payment, a new booking will be required to secure the date, subject to availability.

2.5. It is your responsibility to provide accurate, complete and timely information when placing your order, including delivery address, guest numbers, flavour choices, design specifications, dietary requirements, and any other details requested by us. We are not liable for errors or delays arising from incomplete or inaccurate information.

2.6. Once a booking confirmation or specification form has been sent, please review all details carefully — in particular cake sizes, flavours, name spellings, allergen information, and delivery times. The cake will be made according to the approved specification. Any errors not identified before production commences will not be considered our error.

2.7. Any changes to your order must be communicated to us in writing at least 21 days before your delivery or collection date. Changes requested within 21 days may not be possible and may incur additional charges.

2.8. For bespoke orders, a design confirmation will be sent for your written approval before production commences. Once approved, significant design changes may incur additional charges. Changes to personalised elements such as name spellings or printed details are the customer's responsibility to check carefully before approval is given.

2.9. Design sketches, mood boards, digital concepts and visual references created by Sundeis during or following a consultation remain our intellectual property until the retainer has been paid and the booking is confirmed in writing. You may not photograph, screenshot, copy, share or reproduce any design concept provided by us prior to the retainer being received and the booking being confirmed. If a booking does not proceed, all design concepts must be deleted and may not be used, shared or passed to another supplier.

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3. Design, Sketches & Intellectual Property

3.1. All cake designs, photographs, written content and branding produced by Sundeis Cakes & Patisserie remain the intellectual property of Sundeis Ltd.

3.2. Any design sketches, mood boards, digital concepts or visual references created by us during or following a consultation remain our property until the retainer has been paid and the booking is confirmed in writing. Prior to this, you may not photograph, copy, share or reproduce any design concept provided to you. If a booking does not proceed for any reason, all design concepts provided must be deleted and may not be passed to or used by another supplier.

3.3. We will not replicate the designs of another cake artist or baker. Where design inspiration is shared with us, we will create an original design informed by your preferences. By sharing design references, you confirm you are not requesting an exact copy of another creator's work.

3.4. Exclusivity of cake designs between customers is not guaranteed unless an exclusive design commission has been specifically agreed and paid for in writing.

3.5. We reserve the right to photograph all cakes we produce and to share those photographs on our website and social media channels, unless you have expressly requested otherwise in writing at the time of placing your order.

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4. Prices & Payment

4.1. All prices are in GBP (£) and are inclusive of VAT where applicable. Prices quoted on our website are subject to change. Prices quoted directly for a bespoke order are valid for 14 days from the date of quotation.

4.2. For standard website orders, payment is required in full at the time of ordering.

4.3. For bespoke orders, the following payment schedule applies unless otherwise agreed in writing:

• A non-refundable retainer (the amount confirmed in your quotation) is required to secure your booking. No date is held until the retainer is received and cleared, and must be paid within 7 days of the booking confirmation being sent.

• The remaining balance is due no later than 28 days before your delivery or collection date. A reminder will be sent one week before the balance is due.

• For orders placed with fewer than 28 days' notice, the full balance is payable immediately upon confirmation.

4.4. Failure to pay the final balance by the due date may result in your booking being released. The retainer will not be refunded in these circumstances.

4.5. For corporate and invoice orders, payment terms will be agreed in writing at the time of order. Unless otherwise agreed, invoices are payable within 14 days of issue.

4.6. Promotional codes and discounts must be applied at the time of purchase and cannot be applied retrospectively.

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5. Delivery, Set-Up & Collection

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Delivery

5.1. We deliver within a specified radius of our Purley, CR8 studio. Delivery availability and charges will be confirmed at the time of order.

5.2. For all wedding cakes and large event cakes, Chef Abby delivers and sets up in person. We photograph the cake at the point of delivery and set-up as a record of its condition on arrival.

5.3. Delivery times are estimates. We will notify you as soon as possible of any significant delay. In the rare event of a force majeure on the delivery day — including severe weather, vehicle breakdown, or other circumstances genuinely beyond our control — we will do everything in our power to deliver as agreed. We strongly recommend that wedding and event clients take out appropriate event insurance to cover this eventuality.

5.4. It is your responsibility to ensure the delivery address, access details and agreed delivery time are correct. Please check your booking confirmation carefully.

5.5. We reserve the right to change the display location of a cake at a venue if we consider the originally proposed location unsuitable — for example, if the table is in direct sunlight, in front of a heat source, or in a position where the cake could be knocked. We also reserve the right to decline to use a cake stand or table provided by the venue or client if we consider it unsafe or unsuitable to hold the weight of the cake.

5.6. It is the client's responsibility to ensure the venue is ready to receive the cake at the agreed time, that an appropriate dressed table is in position, and that a venue contact is available to assist. Please refer to our Venue Requirements guidance, which is provided for all event cake orders.

5.7. For venue deliveries where fresh florals are to be added to the cake, we will liaise with your florist in advance regarding our requirements. The cost of fresh flowers is the responsibility of the client and is typically billed directly by the florist. We strongly recommend ordering additional flowers to give us a good selection to work with. We reserve the right not to use flowers supplied by a florist if we consider them unsuitable, toxic, or unsafe for food contact. If a florist is significantly late and we are unable to wait, we cannot accept responsibility for any floral arrangement subsequently made to the cake by another party.

Non-Edible Elements

5.8. Some cakes contain non-edible structural elements such as plastic dowels, cake boards, wires, or decorative toppers. We will advise you and the venue in writing of any non-edible elements that must be removed before the cake is served. As we are not present when the cake is cut and served, we cannot accept responsibility for any non-edible elements not removed prior to serving.

Collection

5.9. If you opt to collect your order, collection must take place at the pre-agreed time. If you are unable to collect at the agreed time, the cake will be available for collection at a time convenient to us. Failure to collect at the agreed time may result in the cake not being available on the day originally arranged.

5.10. Changes to a pre-agreed collection time must be requested in writing at least 48 hours in advance and cannot be guaranteed.

5.11. Once a cake has been collected, responsibility for it passes to you. We accept no liability for any damage occurring after collection, including damage caused during transportation. We will provide handling and storage instructions with every collected order.

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6. Shelf Life & Storage

6.1. We recommend all cakes be consumed within 3 days of the event date for them to be enjoyed at their best. Specific storage and shelf-life guidance will be provided with every order.

6.2. Leftover cake can in most cases be frozen. Please contact us for freezing instructions specific to your cake's flavours and fillings.

6.3. Cakes should be stored at room temperature, away from direct sunlight and heat sources, until the event. Do not refrigerate buttercream-finished cakes unless specifically advised to do so.

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7. Third-Party Decorative Items & Toppers

7.1. If you are sourcing a cake topper, cake stand, or other decorative item from a third party, please confirm the size and specification with us before ordering to ensure suitability.

7.2. We cannot be held responsible for delays, errors in sizing, or quality issues with items ordered from third-party suppliers.

7.3. We reserve the right not to use any third-party item supplied by the client or venue if we consider it unsuitable, unsafe, or likely to damage the cake.

7.4. Where a topper is to be provided by Sundeis, this will be charged at cost and confirmed in your booking confirmation.

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8. Cancellation, Postponement & Refunds

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Standard Orders

8.1. Orders for standard cakes and patisserie items cannot be cancelled once in production. Cancellations received at least 21 days before the delivery or collection date will receive a full refund.

Bespoke Orders :Retainer

8.2. The non-refundable retainer paid at the time of booking is non-refundable under all circumstances and in all scenarios, including illness, bereavement, change of plans, or any other personal circumstance. It covers the time spent on consultation, design, planning and the reservation of your date, which is removed from availability to other clients from the moment the retainer is received. We would not wish to be unsympathetic in difficult circumstances, but we are a small business and the retainer represents work already completed and income already foregone.

Bespoke Orders : Cancellation of Balance

8.3. In addition to the forfeiture of the retainer, the following applies to any balance paid or due:

• Cancellations received more than 28 days before the event date: any balance paid beyond the retainer will be refunded in full.

• Cancellations received fewer than 28 days before the event date: the full balance becomes immediately payable if it has not already been paid, and is non-refundable. This is because at this stage ingredients will have been ordered or production will have commenced, and we are highly unlikely to be able to fill the date with another booking at short notice.

• All cancellations must be submitted in writing to info@sundeis.co.uk. The date of cancellation is the date on which written notice is received by us. Verbal cancellations by telephone or in person are not accepted without written confirmation.

Postponements

8.4. Where a bespoke order needs to be postponed rather than cancelled, we will make every effort to transfer your booking to a new date subject to availability. The following conditions apply:

• Postponements requested more than 28 days before the original date, where the new date is within 12 months of the original booking date: the retainer will be transferred to the new date at no additional charge.

• Postponements where the new date is more than 12 months from the original booking date: a new retainer will be required to secure the new date. The original retainer will not be transferred or refunded.

• If no suitable new date can be agreed within 6 months of the postponement request being made, the order will be treated as a cancellation under clause 8.3.

• Date changes from off-peak to peak periods — for example from a weekday in January to a Saturday in June — may be subject to a price increase to reflect the higher demand for that date.

• If you are moving to a date that is not available to us, the order will be treated as a cancellation and the retainer will not be refunded, as we will have declined other bookings for your original date.

Cancellation by Sundeis

8.5. In the rare event that we need to cancel your order due to illness, family emergency, or circumstances genuinely beyond our control, you will be notified as soon as possible and a full refund of all monies paid, including the retainer, will be issued within 14 days. We will also make every reasonable effort to recommend a suitable alternative supplier of equivalent quality.

8.6. This does not apply to force majeure events on the delivery day itself (such as severe weather, road closures, or vehicle breakdown ) where delivery becomes impossible despite our best efforts. We strongly recommend that all wedding and event clients take out appropriate event insurance to cover this eventuality.

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9. Complaints

9.1. In the unlikely event of an issue with your cake, please contact us within 48 hours of delivery or collection. We take all concerns seriously and will always endeavour to find a fair resolution.

9.2. If the complaint relates to the quality of the cake, we may ask for the cake or the remainder of the cake to be returned to us within 48 hours of delivery for inspection.

9.3. If the complaint relates to the design of the cake, but the cake was made in accordance with the approved booking confirmation and specification, we cannot accept responsibility for errors not identified by the customer at the approval stage.

9.4. All complaints must be raised by the person who placed the original order.

9.5. We ask that you give us a reasonable opportunity to assess and resolve any issue before raising it publicly on social media or review platforms. You agree not to post defamatory comments, images or reviews about Sundeis Cakes & Patisserie before we have had the opportunity to respond and reach a resolution. Once a resolution has been agreed, you agree not to post defamatory material at any point in the future. We reserve the right to take legal action in the event of defamatory publication.

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10. Allergens & Dietary Requirements

10.1. All Sundeis products are made in a single shared production kitchen where all 14 major allergens are present, including airborne gluten. We cannot guarantee any product is free from any allergen.

10.2. We are unable to produce gluten-free products. We will not accept orders where a gluten-free product is a medical requirement.

10.3. Please disclose all allergies and dietary requirements at the point of enquiry or order. We will advise honestly on what we can and cannot accommodate. Please refer to our full Allergen & Dietary Information page on this website for complete details.

10.4. Full allergen information will be provided in writing with every order at the point of delivery or collection.

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11. Liability

11.1. Our liability for any loss you suffer as a result of a breach of these Terms and Conditions is strictly limited to the total purchase price paid for the relevant order.

11.2. We are not liable for indirect or consequential losses, including loss of enjoyment, disappointment, or third-party costs arising from a delay or issue with your order.

11.3. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded under UK law.

11.4. We strongly recommend that clients booking cakes for weddings and major events take out appropriate event insurance to cover scenarios outside our control.

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12. Consumer Rights

12.1. If you are a consumer ordering for personal use, your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 apply and are not affected by these Terms and Conditions.

12.2. The right to cancel under the Consumer Contracts Regulations 2013 does not apply to perishable goods or goods made to a consumer's bespoke specification — both of which apply to most Sundeis products.

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13. Data Protection

13.1. Sundeis Cakes & Patisserie processes your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for full details of how we collect, use and protect your personal data and your rights as a data subject.

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14. Governing Law

14.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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15. Changes to These Terms

15.1. We reserve the right to amend these Terms and Conditions at any time. Any changes will be published on our website. You will be subject to the Terms and Conditions in force at the time your order is confirmed. If you change your booking date, updated Terms and Conditions will be sent with your revised booking confirmation.

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​16. Contact

For any queries relating to these Terms and Conditions, or to discuss your order, please contact us:

Sundeis Cakes & Patisserie (trading name of Sundeis Ltd)
Email: info@sundeis.co.uk
Tel: 020 3397 8967
Website: www.sundeis.co.uk